HIPAA Privacy Policy

Privacy Policy

Etherios Therapy (“we,” “our,” or “us”) is committed to protecting the privacy and security of all Protected Health Information (PHI) in accordance with the Health Insurance Portability and Accountability Act of 1996 (HIPAA) and all applicable federal and state privacy laws.

1. How We Protect PHI

We maintain administrative, technical, and physical safeguards to ensure the confidentiality, integrity, and security of PHI. These include:

  • HIPAA-compliant electronic health records through CharmHealth (with BAA)

  • Encrypted email and document storage through Google Workspace (with BAA)

  • Role-based access controls and secure authentication

  • Encrypted telehealth sessions

  • Private, secure devices used only by authorized staff

  • Annual HIPAA and privacy training for all employees and contractors

2. How PHI Is Used and Disclosed

PHI may be used or disclosed for purposes of treatment, payment, and healthcare operations, including:

  • Providing clinical care

  • Coordinating treatment

  • Billing your insurance

  • Communicating with you about appointments or clinical needs

We do not sell, rent, or share PHI with third parties for marketing.

3. Patient Rights

You have the right to:

  • Request access to your medical records

  • Request amendments or corrections

  • Request restrictions on certain uses or disclosures

  • Receive an accounting of disclosures

  • Request confidential communication methods

Requests may be submitted to info@etheriostherapy.com.

4. Third-Party Services

We may use third-party partners who support clinical operations (e.g., EHR, telehealth platforms). All partners who may access PHI have executed HIPAA-compliant Business Associate Agreements (BAAs).

5. Website Privacy

When using our website, we may collect contact information submitted through forms (e.g., name, email, phone number) for scheduling or communication purposes. Website form data is not used for marketing unless explicitly opted into.

6. SMS Messaging

If you opt in to SMS communication, message frequency may vary. Message and data rates may apply. You may opt out at any time by replying STOP. SMS data is not shared with third parties.

7. Contact

For privacy questions or requests, contact us at:
Email: info@etheriostherapy.com
Phone: (801) 960-3131
Fax: (800) 785-2607